In June 2020, the Virginia Energy Efficiency Council rolled out a new Member Resource Portal to replace the old member resource page and serves as the one-stop shop for all things VAEEC. We’re excited to offer a platform that is more interactive, offers additional tools, and allows you to access all of your benefits in one place. Below are some of the most common questions about the Member Resource Portal, but if you don't see your answers here, please email Rebecca Hui at email@example.com
I don't have an account.
Chances are, you do! If you are part of an organization that was a member of the Virginia Energy Efficiency Council before April 2020, you automatically have an account to the new Member Resource Portal. If you joined after April 2020, the membership application created an account for the primary business contact on that form. Once the application is approved and payment is received, the primary contact can add other employees to the membership, which will create accounts for those people.
How do I log in?
To access the portal, go to the VAEEC homepage and choose Member Resource Portal from the Members drop-down menu, or follow this link, which will take you to the log-in page. If you created a username and password when the portal launched, you can go ahead and log in. If you did not, select “I forgot my login name and password”, below the login box. Enter your work email address, and you should get an email that prompts you to create a login name and a new password.
I didn't receive an email to reset my password.
If you did not receive a password reset email within five minutes, please check your junk, spam, or quarantine folders. We are using a third-party software called Neon CRM so the system emails may be blocked by a spam filter. Mark the email address as Not Spam and, if necessary, ask your web administrator to whitelist emails from z2systems.com. If there is not an email in your spam folder, please email Rebecca Hui at firstname.lastname@example.org.
I work for a company that is already a member. Do I need to join as an individual to use the benefits?
No! If you received VAEEC Members-Only emails prior to April 2020, your email is associated with an organization-level membership. If you did not receive our emails or joined after we set up the system, either your primary contact can add you as a sub-member (see section on sub-members) or you can email Rebecca Hui at email@example.com to add you to the membership.
How do I find what I need?
The most commonly used functions can be accessed via buttons on the Login Home page. These include the Membership Directory, Events Calendar, Membership Badge download page, Members-Only Blog, the Member Renewal form, and the Success Story form. You can also reach these pages and others through the dropdown box you in the upper right hand corner of every page. Anytime you want to get back to the homepage, select Login Home from the bottom of the dropdown menu.
Why do some pages say I don't have access?
This can happen for one of two reasons: One is that some features of the portal are only available to committee members or specific parts of our membership, such as the Local Government Clearinghouse and the Board of Directors Resources. The second reason could be that your email is not associated with a membership at this time. If you cannot access any of the features inside the portal, please email Rebecca Hui at firstname.lastname@example.org.
How do I join as a new member?
To join the VAEEC, simply fill out this Member Application, which can also be accessed via our website under Join. Once received, staff will review your application for accordance with our bylaws. If accepted, you'll receive a link to confirm your membership level and make a payment.
How do I renew my membership?
To renew your membership, either access the Membership Renewal form directly from the VAEEC website under Join at the Membership Renewal link, on the portal home page at the Renew My Membership button, or on the dropdown menu under Manage My Membership. In the portal, click Renew Now under Actions. Select your membership level, then hit Submit.
I need an invoice for my organization's accounting department to process payment. Can I still use the portal?
Yes! Complete the renewal form as described above, then click the "Pay Later" option on the Neon Pay screen. You'll receive an emailed invoice that you can print or PDF and send to the appropriate channels.
How do I change my information if my organization moves to a different address?
Go to Manage My Membership in the dropdown box located in the top right corner of the screen, then select Update my Profile. All of our back-end data, plus the information in the member directory, comes from your profile, so it’s important that it remains correct.
Why does my membership history only show since 2019?
As the VAEEC has grown, we've tried out several record keeping systems with differing levels of success. This means that the join dates and other historical transactions for some of our members were not easily accessible. We chose to start fresh in lieu of digging through spreadsheets.
What is a sub-member?
Basically, sub-member is how the system refers to employees of the member organization that will also need to access benefits, such as event registrations or blog posts, without going through the primary contact. There is no additional charge for sub-members.
How do I add sub-members to my organization's membership?
Go to the Renew my Membership button on Login Home. If you scroll down, you’ll see the Additional Sub-memberships and memberships section, which is where primary contacts for the organization can add and remove sub-members. To add a new employee, click Add beneath the drop-down box. Fill out the sub-member form, and hit Continue. They will then receive an email prompting them to create a login and password for the portal home page.
Do I have to add everyone in my department as a sub-member?
Not necessarily. Only add individuals as sub-members if they engage with the VAEEC through events, communications, or committees.
Can I add sub-members if I am not the primary contact for my organization?
No. If you are a sub-member, you can’t renew other memberships in your organization or view the primary membership data.
Is there a limit to how many people I can add to my organization's membership?
There is currently no limit on how many sub-members an organization can have at any membership level except Individual.
|NeonCRM by Neon One|